SatPocketSupport
SatPocket support
Questions about SatPocket? Check the answers below or email us. We will never ask for your recovery phrase.
Contact support
Email us.
Describe the issue, your Android version and the steps that led to it. For a question about a payment, include its transaction ID.
Email support@satpocket.comNever send your recovery phrase, private keys or passcode, and never share a screenshot that shows them. SatPocket support will never ask for them. Treat anyone who does as a scammer.
Common questions
Before you write.
These answers solve the most common problems.
How do I restore my wallet?
Choose the restore option and enter your 12-word recovery phrase, then set a passcode. The recovery phrase is the only way to restore your wallet. A phrase from another wallet app may show different addresses or balances.
Can SatPocket recover a lost recovery phrase or passcode?
No. SatPocket never receives your recovery phrase or passcode. If you forget your passcode, log out and restore the wallet with your recovery phrase. If you lose the recovery phrase, nobody can recover your funds.
Why can a balance or confirmation status be delayed?
SatPocket reads balances and broadcasts transactions through public blockchain services. Network or service delays can temporarily affect displayed balances and status. Your keys stay on your device either way.
Why don't I see a token I received?
New tokens appear once their details are verified, which can take a little while. If you answered No when SatPocket asked whether you recognize a token, it is hidden: open Manage token list to show it again.